Privacy policy

Effective date: [date]

Who we are

[Legal entity name and ABN] operates [service name]. Contact us about privacy at [privacy contact address].

This policy describes how we handle personal information when operating the service. Organisations using their own workspaces may also have privacy obligations and policies.

Information we collect

Depending on how you use the service, we collect:

• Account and contact details, including your name and email address.
• Information you or your organisation enter into workspaces.
• Authentication records and passkey public credentials.
• Technical and security records, including [confirm actual information collected].
• Support requests and related correspondence.

We collect information directly from you, through your use of the service and, where applicable, from your organisation or authorised users.

How we use information

We use personal information to provide the service, manage accounts and workspace access, send relevant communications, respond to support requests, maintain security and meet legal obligations.

[Describe any analytics, marketing or other uses.]

Who can access information

Workspace information is available to people authorised by the organisation managing that workspace.

We may disclose information to service providers needed to operate the service, and where required or authorised by law. These providers include [hosting, email, payment and other relevant providers].

[Describe overseas handling and identify relevant countries where practicable.]

Security and retention

We use reasonable technical and organisational measures to protect personal information.

We retain information for [describe actual retention purposes and periods]. Account closure does not necessarily remove records that must be retained for legal, security or audit purposes.

[Explain deletion and backup retention arrangements.]

Access, correction and complaints

You can update some information through your Profile and Security settings. Contact us to request access to or correction of other personal information we hold about you.

For information controlled by your organisation, contact its administrator first.

Contact [privacy contact address] to make a privacy complaint. We will acknowledge it and explain how we will respond. You may also contact the Office of the Australian Information Commissioner where applicable.

Changes to this policy

We will publish updates here and notify users of material changes where appropriate.